There are a few common reasons why the app may not open or keeps crashing. Try each of the following steps in order:
- Force close the app and reopen it. Remove Bets10 from your phone's recent apps and relaunch it.
- Clear the cache. Go to Settings → Apps → Bets10 → Storage → Clear Cache to clear the cache. This removes outdated app data and resolves many common issues.
- Check for available updates. When a new version of the bets10 app is released, older versions may stop working properly. Visit the store where you originally downloaded the app and update it. Most issues are resolved after updating.
- Restart your phone. Sometimes the app doesn't run properly due to your phone's memory or background processes. A simple restart of your phone may fix the issue.
- Reinstall the app. If none of the above steps work, uninstall the app and reinstall it. This will not delete your account information — it only refreshes the app files.
As a temporary workaround, you can access the site through your mobile browser — all features are available there too. If the issue persists, reach out via Live Chat.
Bets10 occasionally hosts special tournaments and leaderboard competitions. The main rules are as follows:
- Eligibility: You must have an active, verified Bets10 account. Some tournaments require at least one deposit of a specified minimum amount.
- Participation: Points are added automatically whenever you place bets on the designated betting markets during a tournament. Registration is generally not required, though some tournaments may ask you to opt in.
- Points Calculation: Points are generally calculated based on your stake amount and the odds. Betting at higher odds earns more points. Void or cancelled bets do not count toward points.
- Leaderboard: Real-time rankings are visible during the competition. Staying at the top can earn you bonuses, cash prizes, or free bets.
- Prize Distribution: Prizes are usually credited to your account within 24–72 hours after the tournament ends.
- Multiple accounts are prohibited: Participating with multiple accounts under the same name is strictly prohibited. If caught, your entry will be disqualified and any prizes will be forfeited.
Full terms and deadlines for ongoing tournaments are available on the Voucher page.
Some account details can be updated by yourself; others require support assistance. See below for a full breakdown:
You can change yourself:
- Profile picture, contact email (if you registered with a mobile number), and password — all can be updated directly by logging in and going to Settings → Profile.
The following must be changed through support:
- Name Change: The name must match what was verified during KYC. Email a copy of your national ID to support@bets10-taka.com or reach out via live chat.
- Change Mobile Number: An OTP will be sent to your old number for verification. If your old number is no longer active, you'll need to contact support with a valid ID to complete the change.
The support team typically processes these changes within 1–2 business days. If it's urgent, reach out directly via live chat.
Odds serve two main purposes — they indicate the probability of a given outcome and show how much you can win. On Bets10, you'll typically find Decimal Odds is used, as it is the easiest format to understand.
Decimal odds (e.g. 2.50):
- Multiply your stake by the odds to get your total return.
- Example: You bet ৳100 at odds of 2.50 → if you win, you receive ৳100 × 2.50 = ৳250 (profit: ৳150).
- Higher odds mean a lower chance of winning but a bigger reward. Odds of 1.50 indicate an easy outcome, while odds of 5.00 or above indicate a difficult one.
Why are odds never below 1.00? Decimal odds are always greater than 1.00, since anything lower would return less than your original stake.
Odds in live betting: Odds shift constantly during a match. A goal scored or a wicket taken can change the odds instantly. That's why quick decision-making is essential in live betting.
Yes, Bets10 allows you to temporarily suspend your account (cooling-off) or deactivate it long-term (self-exclusion) on your own. To close your account permanently, you'll need to contact support.
Temporary Suspension (Cooling-Off):
- Duration: Choose anywhere from 1 day up to 6 weeks.
- How to: Go to Settings → Responsible Gaming → Cooling-Off Period and activate it. Takes effect immediately.
- During this period, login and betting are disabled, but your existing balance remains safe and can still be withdrawn.
Long-term self-exclusion:
- Duration: 6 months to 5 years.
- You can apply through the same Settings section or by contacting support.
- No promotional messages will be sent during this period, and the account will be completely inactive.
Permanent Account Closure: Send an email to support@bets10-taka.com with the subject "Account Closure Request". Make sure to withdraw any remaining balance before the account is closed.
A Bets10 account can be locked for various reasons. Here's what causes it and how to fix it:
1. Entering the wrong password repeatedly:
- After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes.
- Wait 30 minutes and try again, or reset your password using the "Forgot password?" option.
2. Locked for security reasons:
- If an unrecognized device or unusual login attempt is detected, your account will be temporarily locked.
- Solution: Contact us via Live Chat or at support@bets10-taka.com. Confirm your identity with your registered mobile number and name, and your account is usually unlocked within 1–2 hours.
3. Incomplete KYC verification:
- If KYC documents are not submitted after a withdrawal request, certain account functions may become restricted.
- Sending photos of both the front and back of your national ID card to support will speed up the resolution.
There's no need to panic in any situation – your account funds are safe. The support team is available to help you in Bangla.
Bets10 supports the following payment methods for users in Bangladesh:
Mobile Banking (most popular):
- bKash: Minimum deposit ৳300, credited to your account within 5 minutes.
- Cash: Minimum deposit ৳300, processing time 5 minutes.
- Rocket (Dutch-Bangla): Minimum deposit ৳300, processing time 5–10 minutes.
Bank Transfer:
- Minimum ৳1,000, processing time 1–3 business days.
Important Terms: Regardless of which payment method you use, the account must be registered in your own name. Transactions from accounts registered under someone else's name will not be accepted, and if detected, transactions on both sides may be cancelled. Bets10 does not charge any fees on any payment method.